Call and contact centre occupations salary in West Midlands
Full-time average annual pay in West Midlands
£25,240
2025 · high suppression
Median
Not disclosed
Mean
£25,240
| Statistic | Annual pay (gross) |
|---|---|
| Median | Not disclosed |
| Mean | £25,240 |
‘Not disclosed’ means the source withheld this value because the sample was too small to publish without risking identification. See full methodology →
Region-level range withheld by ONS — UK-wide, the middle half of call and contact centre occupations earn £20,589–£30,163. See full methodology →
Understanding Call and contact centre occupations pay in West Midlands
To see what £25,240 means after income tax and National Insurance, use the take-home pay calculator below — it also factors in student loan repayments.
Take-home pay estimate
Tax year 2025/26| Monthly | Annual | |
|---|---|---|
| Gross salary | £2,103 | £25,240 |
| Income tax | £211 | £2,534 |
| National Insurance | £84 | £1,014 |
| Take-home pay | £1,808 | £21,692 |
Estimate only · 2025/26 HMRC rates · Standard tax code · No pension contribution · Not financial or tax advice
How Call and contact centre occupations pay varies by region
East Midlands is the highest-paying region for call and contact centre occupations at £26,114 — 3% above the UK median. East of England is lowest at £16,121.
UK median £25,440
| Region | Median payUK median £25,440 | Median | Mean | vs UK median |
|---|---|---|---|---|
| East Midlands | £26,114 | £26,114 | £25,154 | +3% |
| Yorkshire and the Humber | £25,867 | £25,867 | £26,671 | +2% |
| North West | £25,750 | £25,750 | £26,160 | +1% |
| South East | £25,626 | £25,626 | £26,396 | +1% |
| Wales | £25,609 | £25,609 | £25,932 | +1% |
| Scotland | £25,331 | £25,331 | £26,050 | ±0% |
| North East | £24,293 | £24,293 | £25,425 | -5% |
| London | £24,014 | £24,014 | £25,242 | -6% |
| West Midlands (current region) | £23,669 | £23,669 | £24,299 | -7% |
| South West | £22,729 | £22,729 | £22,548 | -11% |
| East of England | £16,121 | £16,121 | £16,903 | -37% |
| Region | Median | vs UK |
|---|---|---|
| East Midlands £26,114 | £26,114Mean £25,154 | +3% |
| Yorkshire and the Humber £25,867 | £25,867Mean £26,671 | +2% |
| North West £25,750 | £25,750Mean £26,160 | +1% |
| South East £25,626 | £25,626Mean £26,396 | +1% |
| Wales £25,609 | £25,609Mean £25,932 | +1% |
| Scotland £25,331 | £25,331Mean £26,050 | ±0% |
| North East £24,293 | £24,293Mean £25,425 | -5% |
| London £24,014 | £24,014Mean £25,242 | -6% |
| West Midlands (current region) £23,669 | £23,669Mean £24,299 | -7% |
| South West £22,729 | £22,729Mean £22,548 | -11% |
| East of England £16,121 | £16,121Mean £16,903 | -37% |
Sorted highest median to lowest. The vertical line marks the UK median (£25,440); ‘Vs UK median’ compares each region’s median to it. Suppressed values mean ONS withheld this figure because the sample was too small to publish.
How call and contact centre occupations pay in West Midlands has changed over time
Median annual pay for call and contact centre occupations in West Midlands by year, shown against the UK-wide median (Source: ONS ASHE). The shaded band is the UK-wide 25th–75th percentile range — ONS does not publish percentile ranges at region level.
West Midlands median
UK median
▪ UK-wide 25th–75th percentile range
Pre-2021 figures mapped from SOC 2010 via ONS concordance table
How the figures are sourced
Data sources: Official UK earnings data (2025 provisional)(opens in new tab)
Related roles in Customer Service Occupations
Other published roles in this occupation group. View category overview →