Call and contact centre occupations Salary in West Midlands
Updated May 2026
Official salary data
Median
£23,669
Mean
£24,299
| Statistic | Annual pay (gross) |
|---|---|
| Median | £23,669 |
| Mean | £24,299 |
Pay by period
Weekly
£478
Mean £469
Hourly
£12.85
Mean £14.13
| Pay period | Median | Mean |
|---|---|---|
| Weekly | £478 | £469 |
| Hourly | £12.85 | £14.13 |
Source: ONS Annual Survey of Hours and Earnings (ASHE) · 2024 revised
Regional pay context
Median pay in West Midlands is £2,484/month. Call and contact centre occupations earn 21% below the local median.
Source: HMRC PAYE Real Time Information (via ONS) · March 2026
Employment patterns
- 69% of Call work full-time
- 95.2% of employees have permanent contracts
Source: ONS Annual Population Survey (APS218), 2025
Take-home pay estimate
Estimate only · 2026/27 HMRC rates · Standard allowances · Not financial or tax advice
Pay by gender
Median annual pay
All employees
£23,669
Male
£24,384
Female
£22,180
Mean annual pay
All employees
£24,299
Male
£25,058
Female
£23,641
| All employees | Male | Female | |
|---|---|---|---|
| Median | £23,669 | £24,384 | £22,180 |
| Mean | £24,299 | £25,058 | £23,641 |
Full-time vs part-time
Full-time (median)
£25,997
Part-time (median)
£16,454
Full-time (mean)
£28,435
Part-time (mean)
£17,751
| Full-time | Part-time | |
|---|---|---|
| Median | £25,997 | £16,454 |
| Mean | £28,435 | £17,751 |
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Salary ranges from active postings on Reed and Adzuna.
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