Call and contact centre occupations salary in London
Full-time average annual pay in London
£24,014
Based on ~4,000 employees · 2025 · moderate suppression
Median
£24,014
Mean
£25,242
| Statistic | Annual pay (gross) |
|---|---|
| Median | £24,014 |
| Mean | £25,242 |
Region-level range withheld by ONS — UK-wide, the middle half of call and contact centre occupations earn £20,589–£30,163. See full methodology →
Understanding Call and contact centre occupations pay in London
The typical call and contact centre occupations in London earns a median salary of £24,014 in 2025/26, based on around 4,000 employees — 5.6% (£1,426) below the UK-wide median of £25,440. These figures come from the ONS Annual Survey of Hours and Earnings (ASHE), so they reflect actual reported pay rather than self-reported estimates or job-advert ranges.
Across the UK, London ranks 8th of 11 regions for call and contact centre occupations pay. Regional medians run from £16,121 in East of England up to £26,114 in East Midlands, a spread of £9,993 (62%).
The mean (average) salary is higher, at £25,242. When the mean sits above the median like this, a smaller group of high earners pulls the average up, which is why the median is the better guide to what a typical call and contact centre occupations in London actually earns.
To see what £24,014 means after income tax and National Insurance, use the take-home pay calculator below — it also factors in student loan repayments.
Take-home pay estimate
Tax year 2025/26| Monthly | Annual | |
|---|---|---|
| Gross salary | £2,001 | £24,014 |
| Income tax | £191 | £2,289 |
| National Insurance | £76 | £916 |
| Take-home pay | £1,734 | £20,810 |
Estimate only · 2025/26 HMRC rates · Standard tax code · No pension contribution · Not financial or tax advice
How Call and contact centre occupations pay varies by region
East Midlands is the highest-paying region for call and contact centre occupations at £26,114 — 3% above the UK median. East of England is lowest at £16,121.
UK median £25,440
| Region | Median payUK median £25,440 | Median | Mean | vs UK median |
|---|---|---|---|---|
| East Midlands | £26,114 | £26,114 | £25,154 | +3% |
| Yorkshire and the Humber | £25,867 | £25,867 | £26,671 | +2% |
| North West | £25,750 | £25,750 | £26,160 | +1% |
| South East | £25,626 | £25,626 | £26,396 | +1% |
| Wales | £25,609 | £25,609 | £25,932 | +1% |
| Scotland | £25,331 | £25,331 | £26,050 | ±0% |
| North East | £24,293 | £24,293 | £25,425 | -5% |
| London (current region) | £24,014 | £24,014 | £25,242 | -6% |
| West Midlands | £23,669 | £23,669 | £24,299 | -7% |
| South West | £22,729 | £22,729 | £22,548 | -11% |
| East of England | £16,121 | £16,121 | £16,903 | -37% |
| Region | Median | vs UK |
|---|---|---|
| East Midlands £26,114 | £26,114Mean £25,154 | +3% |
| Yorkshire and the Humber £25,867 | £25,867Mean £26,671 | +2% |
| North West £25,750 | £25,750Mean £26,160 | +1% |
| South East £25,626 | £25,626Mean £26,396 | +1% |
| Wales £25,609 | £25,609Mean £25,932 | +1% |
| Scotland £25,331 | £25,331Mean £26,050 | ±0% |
| North East £24,293 | £24,293Mean £25,425 | -5% |
| London (current region) £24,014 | £24,014Mean £25,242 | -6% |
| West Midlands £23,669 | £23,669Mean £24,299 | -7% |
| South West £22,729 | £22,729Mean £22,548 | -11% |
| East of England £16,121 | £16,121Mean £16,903 | -37% |
Sorted highest median to lowest. The vertical line marks the UK median (£25,440); ‘Vs UK median’ compares each region’s median to it. Suppressed values mean ONS withheld this figure because the sample was too small to publish.
How call and contact centre occupations pay in London has changed over time
Median annual pay for call and contact centre occupations in London by year, shown against the UK-wide median (Source: ONS ASHE). The shaded band is the UK-wide 25th–75th percentile range — ONS does not publish percentile ranges at region level.
London median
UK median
▪ UK-wide 25th–75th percentile range
Pre-2021 figures mapped from SOC 2010 via ONS concordance table
How the figures are sourced
Data sources: Official UK earnings data (2025 provisional)(opens in new tab)
Related roles in Customer Service Occupations
Other published roles in this occupation group. View category overview →