Call and contact centre occupations salary in the UK (2025/26)
Official UK Average earnings data 2025
£25,440
Typical Annual pay range
Understanding Call and contact centre occupations pay in the UK
The typical call and contact centre occupations in the UK earns a median salary of £25,440 in 2025/26. These figures come from the ONS Annual Survey of Hours and Earnings (ASHE), so they reflect actual reported pay rather than self-reported estimates or job-advert ranges.
The middle half of call and contact centre occupations earnings fall between £20,589 and £30,163 a year. That spread reflects the usual gap between newer entrants and more experienced call and contact centre occupations.
Where you work changes the picture: call and contact centre occupations pay ranges from £16,121 in East of England up to £26,114 in East Midlands, a difference of £9,993 (62%). The full regional breakdown is below.
Dig deeper: see call and contact centre occupations pay in East Midlands or read how we source and check this data.
How pay varies by region
East Midlands is the highest-paying region for call and contact centre occupations at £26,114 — 3% above the UK median. East of England is lowest at £16,121.
UK median £25,440
| Region | Median payUK median £25,440 | Median | Mean | vs UK median |
|---|---|---|---|---|
| East Midlands | £26,114 | £26,114 | £25,154 | +3% |
| Yorkshire and the Humber | £25,867 | £25,867 | £26,671 | +2% |
| North West | £25,750 | £25,750 | £26,160 | +1% |
| South East | £25,626 | £25,626 | £26,396 | +1% |
| Wales | £25,609 | £25,609 | £25,932 | +1% |
| Scotland | £25,331 | £25,331 | £26,050 | ±0% |
| North East | £24,293 | £24,293 | £25,425 | -5% |
| London | £24,014 | £24,014 | £25,242 | -6% |
| West Midlands | £23,669 | £23,669 | £24,299 | -7% |
| South West | £22,729 | £22,729 | £22,548 | -11% |
| East of England | £16,121 | £16,121 | £16,903 | -37% |
| Region | Median | vs UK |
|---|---|---|
| East Midlands £26,114 | £26,114Mean £25,154 | +3% |
| Yorkshire and the Humber £25,867 | £25,867Mean £26,671 | +2% |
| North West £25,750 | £25,750Mean £26,160 | +1% |
| South East £25,626 | £25,626Mean £26,396 | +1% |
| Wales £25,609 | £25,609Mean £25,932 | +1% |
| Scotland £25,331 | £25,331Mean £26,050 | ±0% |
| North East £24,293 | £24,293Mean £25,425 | -5% |
| London £24,014 | £24,014Mean £25,242 | -6% |
| West Midlands £23,669 | £23,669Mean £24,299 | -7% |
| South West £22,729 | £22,729Mean £22,548 | -11% |
| East of England £16,121 | £16,121Mean £16,903 | -37% |
Sorted highest median to lowest. The vertical line marks the UK median (£25,440); ‘Vs UK median’ compares each region’s median to it. Suppressed values mean ONS withheld this figure because the sample was too small to publish.
Make it local
Calculate take-home pay for your region
Choose a region above to see local call and contact centre occupations pay and calculate your monthly take-home after tax on the local salary page.
Back to region listHow call and contact centre occupations pay has changed over time
UK median annual pay for call and contact centre occupations by year (ONS ASHE).
Median salary
▪ 25th–75th percentile range
Pre-2021 figures mapped from SOC 2010 via ONS concordance table
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Other published roles in this occupation group. View category overview →