Call and contact centre occupations salary in Scotland
Full-time average annual pay in Scotland
£25,331
2025 · moderate suppression
Median
£25,331
Mean
£26,050
| Statistic | Annual pay (gross) |
|---|---|
| Median | £25,331 |
| Mean | £26,050 |
Region-level range withheld by ONS — UK-wide, the middle half of call and contact centre occupations earn £20,589–£30,163. See full methodology →
Understanding Call and contact centre occupations pay in Scotland
The typical call and contact centre occupations in Scotland earns a median salary of £25,331 in 2025/26 — broadly in line with the UK-wide median of £25,440. These figures come from the ONS Annual Survey of Hours and Earnings (ASHE), so they reflect actual reported pay rather than self-reported estimates or job-advert ranges.
Across the UK, Scotland ranks 6th of 11 regions for call and contact centre occupations pay. Regional medians run from £16,121 in East of England up to £26,114 in East Midlands, a spread of £9,993 (62%).
The mean (average) salary is £26,050, close to the median — the two measures broadly agree for call and contact centre occupations in Scotland, and the median remains the clearest guide to typical pay.
To see what £25,331 means after income tax and National Insurance, use the take-home pay calculator below — it also factors in student loan repayments and Scottish Income Tax rates.
Take-home pay estimate
Tax year 2025/26| Monthly | Annual | |
|---|---|---|
| Gross salary | £2,111 | £25,331 |
| Income tax | £210 | £2,524 |
| National Insurance | £85 | £1,021 |
| Student loan (Plan 4 (Scotland)) | £0 | £0 |
| Total deductions | £295 | £3,545 |
| Take-home pay | £1,816 | £21,786 |
Estimate only · 2025/26 HMRC rates · Standard tax code · No pension contribution · Not financial or tax advice
How Call and contact centre occupations pay varies by region
East Midlands is the highest-paying region for call and contact centre occupations at £26,114 — 3% above the UK median. East of England is lowest at £16,121.
UK median £25,440
| Region | Median payUK median £25,440 | Median | Mean | vs UK median |
|---|---|---|---|---|
| East Midlands | £26,114 | £26,114 | £25,154 | +3% |
| Yorkshire and the Humber | £25,867 | £25,867 | £26,671 | +2% |
| North West | £25,750 | £25,750 | £26,160 | +1% |
| South East | £25,626 | £25,626 | £26,396 | +1% |
| Wales | £25,609 | £25,609 | £25,932 | +1% |
| Scotland (current region) | £25,331 | £25,331 | £26,050 | ±0% |
| North East | £24,293 | £24,293 | £25,425 | -5% |
| London | £24,014 | £24,014 | £25,242 | -6% |
| West Midlands | £23,669 | £23,669 | £24,299 | -7% |
| South West | £22,729 | £22,729 | £22,548 | -11% |
| East of England | £16,121 | £16,121 | £16,903 | -37% |
| Region | Median | vs UK |
|---|---|---|
| East Midlands £26,114 | £26,114Mean £25,154 | +3% |
| Yorkshire and the Humber £25,867 | £25,867Mean £26,671 | +2% |
| North West £25,750 | £25,750Mean £26,160 | +1% |
| South East £25,626 | £25,626Mean £26,396 | +1% |
| Wales £25,609 | £25,609Mean £25,932 | +1% |
| Scotland (current region) £25,331 | £25,331Mean £26,050 | ±0% |
| North East £24,293 | £24,293Mean £25,425 | -5% |
| London £24,014 | £24,014Mean £25,242 | -6% |
| West Midlands £23,669 | £23,669Mean £24,299 | -7% |
| South West £22,729 | £22,729Mean £22,548 | -11% |
| East of England £16,121 | £16,121Mean £16,903 | -37% |
Sorted highest median to lowest. The vertical line marks the UK median (£25,440); ‘Vs UK median’ compares each region’s median to it. Suppressed values mean ONS withheld this figure because the sample was too small to publish.
How call and contact centre occupations pay in Scotland has changed over time
Median annual pay for call and contact centre occupations in Scotland by year, shown against the UK-wide median (Source: ONS ASHE). The shaded band is the UK-wide 25th–75th percentile range — ONS does not publish percentile ranges at region level.
Scotland median
UK median
▪ UK-wide 25th–75th percentile range
Pre-2021 figures mapped from SOC 2010 via ONS concordance table
How the figures are sourced
Data sources: Official UK earnings data (2025 provisional)(opens in new tab)
Related roles in Customer Service Occupations
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