Call and contact centre occupations Salary in Scotland
Updated May 2026
Official salary data
Median
£23,529
Mean
£23,715
| Statistic | Annual pay (gross) |
|---|---|
| Median | £23,529 |
| Mean | £23,715 |
Pay by period
Weekly
£474
Mean £489
Hourly
£14.07
Mean £15.06
| Pay period | Median | Mean |
|---|---|---|
| Weekly | £474 | £489 |
| Hourly | £14.07 | £15.06 |
Source: ONS Annual Survey of Hours and Earnings (ASHE) · 2024 revised
Regional pay context
Median pay in Scotland is £2,619/month. Call and contact centre occupations earn 25% below the local median.
Source: HMRC PAYE Real Time Information (via ONS) · March 2026
Employment patterns
- 58% of Call work full-time
- 100.0% of employees have permanent contracts
Source: ONS Annual Population Survey (APS218), 2025
Take-home pay estimate
Scottish ratesEstimate only · 2026/27 HMRC rates · Standard allowances · Not financial or tax advice
Pay by gender
Median annual pay
All employees
£23,529
Male
£27,501
Female
£21,673
Mean annual pay
All employees
£23,715
Male
£31,040
Female
£20,720
| All employees | Male | Female | |
|---|---|---|---|
| Median | £23,529 | £27,501 | £21,673 |
| Mean | £23,715 | £31,040 | £20,720 |
Full-time vs part-time
Full-time (median)
£26,004
Part-time (median)
£15,430
Full-time (mean)
£26,479
Part-time (mean)
£17,349
| Full-time | Part-time | |
|---|---|---|
| Median | £26,004 | £15,430 |
| Mean | £26,479 | £17,349 |
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