Customer service occupations n.e.c. salary in West Midlands
Full-time average annual pay in West Midlands
£23,488
Based on ~31,000 employees · 2025 · moderate suppression
Median
£23,488
Mean
£21,918
| Statistic | Annual pay (gross) |
|---|---|
| Median | £23,488 |
| Mean | £21,918 |
Region-level range withheld by ONS — UK-wide, the middle half of customer service occupations n.e.c. earn £15,623–£29,745. See full methodology →
Employment patterns
- 66% of Customer service occupations n.e.c. work full-time
- 1.9% are self-employed
- 94% of employees have permanent contracts
Understanding Customer service occupations n.e.c. pay in West Midlands
The typical customer service occupations n.e.c. in West Midlands earns a median salary of £23,488 in 2025/26, based on around 31,000 employees — 3.9% (£950) below the UK-wide median of £24,438. These figures come from the ONS Annual Survey of Hours and Earnings (ASHE), so they reflect actual reported pay rather than self-reported estimates or job-advert ranges.
Across the UK, West Midlands ranks 10th of 11 regions for customer service occupations n.e.c. pay. Regional medians run from £22,186 in South West up to £28,011 in London, a spread of £5,825 (26%).
The mean (average) salary is lower, at £21,918, which points to a cluster of lower-paid roles dragging the average down — so the median is the better guide to typical pay here.
To see what £23,488 means after income tax and National Insurance, use the take-home pay calculator below — it also factors in student loan repayments.
Take-home pay estimate
Tax year 2025/26| Monthly | Annual | |
|---|---|---|
| Gross salary | £1,957 | £23,488 |
| Income tax | £182 | £2,184 |
| National Insurance | £73 | £873 |
| Take-home pay | £1,703 | £20,431 |
Estimate only · 2025/26 HMRC rates · Standard tax code · No pension contribution · Not financial or tax advice
How Customer service occupations n.e.c. pay varies by region
London is the highest-paying region for customer service occupations n.e.c. at £28,011 — 15% above the UK median. South West is lowest at £22,186.
UK median £24,438
| Region | Median payUK median £24,438 | Median | Mean | vs UK median |
|---|---|---|---|---|
| London | £28,011 | £28,011 | £29,837 | +15% |
| East of England | £25,251 | £25,251 | £25,087 | +3% |
| Wales | £24,868 | £24,868 | £23,859 | +2% |
| South East | £24,532 | £24,532 | £24,093 | ±0% |
| North West | £24,140 | £24,140 | £22,803 | -1% |
| East Midlands | £24,084 | £24,084 | £22,080 | -1% |
| North East | £24,082 | £24,082 | £23,733 | -1% |
| Yorkshire and the Humber | £23,793 | £23,793 | £22,664 | -3% |
| Scotland | £23,553 | £23,553 | £22,916 | -4% |
| West Midlands (current region) | £23,488 | £23,488 | £21,918 | -4% |
| South West | £22,186 | £22,186 | £20,634 | -9% |
| Region | Median | vs UK |
|---|---|---|
| London £28,011 | £28,011Mean £29,837 | +15% |
| East of England £25,251 | £25,251Mean £25,087 | +3% |
| Wales £24,868 | £24,868Mean £23,859 | +2% |
| South East £24,532 | £24,532Mean £24,093 | ±0% |
| North West £24,140 | £24,140Mean £22,803 | -1% |
| East Midlands £24,084 | £24,084Mean £22,080 | -1% |
| North East £24,082 | £24,082Mean £23,733 | -1% |
| Yorkshire and the Humber £23,793 | £23,793Mean £22,664 | -3% |
| Scotland £23,553 | £23,553Mean £22,916 | -4% |
| West Midlands (current region) £23,488 | £23,488Mean £21,918 | -4% |
| South West £22,186 | £22,186Mean £20,634 | -9% |
Sorted highest median to lowest. The vertical line marks the UK median (£24,438); ‘Vs UK median’ compares each region’s median to it. Suppressed values mean ONS withheld this figure because the sample was too small to publish.
How customer service occupations n.e.c. pay in West Midlands has changed over time
Median annual pay for customer service occupations n.e.c. in West Midlands by year, shown against the UK-wide median (Source: ONS ASHE). The shaded band is the UK-wide 25th–75th percentile range — ONS does not publish percentile ranges at region level.
West Midlands median
UK median
▪ UK-wide 25th–75th percentile range
Pre-2021 figures mapped from SOC 2010 via ONS concordance table
How the figures are sourced
Data sources: Official UK earnings data (2025 provisional)(opens in new tab)
Related roles in Customer Service Occupations
Other published roles in this occupation group. View category overview →