Customer service managers salary in the UK (2025/26)
Official UK Average earnings data 2025
£32,983
Typical Annual pay range
Understanding Customer service managers pay in the UK
The typical customer service managers in the UK earns a median salary of £32,983 in 2025/26. These figures come from the ONS Annual Survey of Hours and Earnings (ASHE), so they reflect actual reported pay rather than self-reported estimates or job-advert ranges.
The middle half of customer service managers earnings fall between £23,488 and £45,827 a year. That is a wide range, a sign that pay climbs steeply with experience, specialism and employer, so the median is a starting point rather than a ceiling.
The mean (average) salary is higher, at £35,243. When the mean sits above the median like this, a smaller group of high earners is pulling the average up, which is why the median is the better guide to what a typical customer service managers actually takes home.
Where you work changes the picture: customer service managers pay ranges from £21,699 in East of England up to £40,646 in London, a difference of £18,947 (87%). The full regional breakdown is below.
Dig deeper: see customer service managers pay in London or read how we source and check this data.
How pay varies by region
London is the highest-paying region for customer service managers at £40,646 — 23% above the UK median. East of England is lowest at £21,699.
UK median £32,983
| Region | Median payUK median £32,983 | Median | Mean | vs UK median |
|---|---|---|---|---|
| London | £40,646 | £40,646 | £40,799 | +23% |
| South East | £38,467 | £38,467 | £40,681 | +17% |
| West Midlands | £32,224 | £32,224 | £32,335 | -2% |
| Yorkshire and the Humber | £31,395 | £31,395 | £34,242 | -5% |
| South West | £30,957 | £30,957 | £34,051 | -6% |
| North West | £30,625 | £30,625 | £33,646 | -7% |
| Scotland | £30,165 | £30,165 | £39,770 | -9% |
| Wales | £27,377 | £27,377 | £26,585 | -17% |
| East Midlands | £27,271 | £27,271 | £28,966 | -17% |
| North East | £26,541 | £26,541 | £29,764 | -20% |
| East of England | £21,699 | £21,699 | £24,485 | -34% |
| Region | Median | vs UK |
|---|---|---|
| London £40,646 | £40,646Mean £40,799 | +23% |
| South East £38,467 | £38,467Mean £40,681 | +17% |
| West Midlands £32,224 | £32,224Mean £32,335 | -2% |
| Yorkshire and the Humber £31,395 | £31,395Mean £34,242 | -5% |
| South West £30,957 | £30,957Mean £34,051 | -6% |
| North West £30,625 | £30,625Mean £33,646 | -7% |
| Scotland £30,165 | £30,165Mean £39,770 | -9% |
| Wales £27,377 | £27,377Mean £26,585 | -17% |
| East Midlands £27,271 | £27,271Mean £28,966 | -17% |
| North East £26,541 | £26,541Mean £29,764 | -20% |
| East of England £21,699 | £21,699Mean £24,485 | -34% |
Sorted highest median to lowest. The vertical line marks the UK median (£32,983); ‘Vs UK median’ compares each region’s median to it. Suppressed values mean ONS withheld this figure because the sample was too small to publish.
Make it local
Calculate take-home pay for your region
Choose a region above to see local customer service managers pay and calculate your monthly take-home after tax on the local salary page.
Back to region listHow customer service managers pay has changed over time
UK median annual pay for customer service managers by year (ONS ASHE).
Median salary
▪ 25th–75th percentile range
Pre-2021 figures mapped from SOC 2010 via ONS concordance table
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